SOCIAL HOUSINGHousing Associations · Councils · RPs

Social HousingDamp & MouldSurveys.

Independent HHSRS-compliant surveys that meet Awaab's Law timeframes and documentation requirements. Trusted by Lincolnshire councils and housing associations.

!Awaab's Law Compliance · Statutory Timeframes

Meet statutory timeframes — with confidence.

Since October 2025, social landlords must investigate reported damp and mould within 14 days, with emergency hazards made safe within 24 hours. Our same-week survey slots and 48-hour report turnaround mean you stay inside the statutory window.

AW.01

14-day window

Same-week survey booking to keep you inside the Awaab's Law statutory investigation window.

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Written investigation summary

Reports structured to meet Awaab's Law 3-day summary requirement.

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Defensible documentation

Evidence pack suitable for Housing Ombudsman or Regulator disclosure.

Survey Scope · What Social Housing Clients Get

What's included.

SURVEY DELIVERABLES

Full HHSRS hazard rating with Category 1 / 2 classification
Root-cause analysis (not symptom labelling)
Tenant vulnerability assessment
Recommended action timeline aligned to Awaab's Law
Remediation scope and indicative cost
Photographic evidence and moisture data logs
Report formatted for Ombudsman and legal use

PORTFOLIO & CONTRACT RATES

Portfolio & contract rates

We work with housing associations and local authorities on ongoing contract rates. Bulk bookings, priority response, and standardised reporting can all be arranged.

VOLUME PRICING

Volume pricing available from 10 surveys per quarter.

Request a contract quote

The Statutory Clock · Step By Step

The Awaab's Law timeline a social landlord must hit.

Awaab's Law turned best practice into hard deadlines. Miss one and you are exposed to the Housing Ombudsman, the Regulator of Social Housing and the courts. Here is the clock, and where an independent survey keeps you ahead of it.

DAY 0

Hazard reported

The clock starts the moment a tenant reports damp or mould, in any form, written or verbal. Logging that report accurately is the first compliance step, and the point from which every statutory deadline runs.

WITHIN 14 DAYS

Investigate

The landlord must investigate the reported hazard within 14 calendar days. An independent HHSRS survey is the cleanest way to evidence a proper investigation, recording the cause, severity and Category rating rather than a surface description.

WITHIN 48 HOURS OF INVESTIGATING

Written summary to the tenant

A written summary of the investigation findings must reach the tenant promptly. Our reports are structured so the findings, cause and recommended action can be shared with the tenant without rewriting.

24 HOURS

Emergency hazards made safe

Where a hazard presents a significant and imminent risk to health or safety, it must be made safe within 24 hours. The survey flags emergency-level findings explicitly so they are not missed in a queue.

WITHIN 28 DAYS

Repairs begun

Non-emergency repair works must begin within a strict window of the investigation and be completed within a reasonable period. The remediation scope and indicative cost in the report let you mobilise works immediately.

HHSRS · Category 1 & The Regulator

Category 1 hazards and why documentation wins.

Damp and mould is the first of the 29 hazards assessed under the Housing Health and Safety Rating System (HHSRS). Every survey we produce scores it as a Category 1 or Category 2 hazard under the Housing Act 2004. A Category 1 rating represents a serious and immediate risk and carries a legal duty to act, which is precisely the threshold an environmental health team or the Housing Ombudsman will test.

For registered providers, the Regulator of Social Housing's consumer standards expect homes to be safe, decent and free from serious hazards, with stock condition evidenced. A consistent, independent HHSRS report across your portfolio is the cleanest way to demonstrate that, both proactively and when a complaint is escalated.

The pattern we see repeatedly is the same: the landlord who can produce a dated, independent survey showing the cause, the rating and the remediation plan is in a vastly stronger position than one relying on contractor notes. Documentation is not bureaucracy here, it is the defence.

WHAT A CATEGORY 1 FINDING TRIGGERS

A legal duty on the local authority to take enforcement action
Improvement Notices and, in serious cases, Prohibition Orders
Housing Ombudsman scrutiny where a complaint is escalated
Regulator of Social Housing interest in repeated or systemic failures
A strong evidence base for any tenant disrepair or compensation claim

Read the full HHSRS guide

£Pricing · Fixed Rates

Clear pricing for Lincolnshire.

Mould Report from £100+VAT. Damp & Mould Survey from £250+VAT. Fixed prices, no hidden extras.

Most Popular

SURVEY.01

Mould Report

Focused mould assessment for homeowners and tenants.

£100+VAT

Visual mould inspection
Relative humidity levels
Cause identification
Written summary report
Remediation advice
Photo documentation

Moisture readings
Thermal imaging
Air quality testing
HHSRS compliance rating
Species identification

Book Now

SURVEY.02

Damp & Mould Survey

HHSRS-compliant inspection with detailed written report.

£250+VAT

Full property inspection
Relative humidity readings
Surface moisture levels
Thermal imaging survey
Mould species identification
Root cause analysis
HHSRS hazard rating
Photographic evidence
Remediation recommendations
Compliance documentation
Digital report 48 hours after survey
Remedial works if required via LWR

Moisture mapping
Air quality testing
Follow-up consultation

Book Now

View an Example Mould Report

What Clients Say

Trusted across
Lincolnshire

Landlords · Letting agents · Homeowners

01 / 04

“Quick turnaround and a report that was actually readable. Helped us meet our compliance obligations under Awaab's Law without the usual back-and-forth.”

Letting agent

Lincoln

Our Promise

Four promises
in writing.

Hiring a damp surveyor is a trust exercise. Here's what we commit to — every time.

HHSRS-compliant · accepted by councils & courts

Report Accuracy Guaranteed

If our report misses any material damp or mould issue identifiable at inspection, we'll return and re-inspect free of charge — and refund the survey fee.

Upfront, Published Pricing

£100+VAT for a mould survey. £250+VAT for a comprehensive report. Fixed pricing, no hidden extras, no surprises.

48-Hour Report Turnaround

Your written, HHSRS-compliant report delivered within 48 hours of inspection — or 24 hours urgent on request.

LWR Group Workmanship Warranty

If you choose our sister company LWR Group for remediation, the work is backed by a written workmanship guarantee.

?Social Housing · FAQs

Social housing mould, answered.

Report it to your landlord or housing association in writing straight away and keep a dated record with photographs. Under Awaab's Law, social landlords in England must investigate a damp and mould report within 14 days and begin emergency repairs within 7 days where there is a serious risk to health. An independent HHSRS survey strengthens your case if the landlord is slow to act.

In almost all social and private rental cases, yes. Where mould is caused by disrepair, a structural defect or inadequate ventilation, it is the landlord's responsibility under Section 11 of the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018. Tenants are only responsible for reasonable everyday ventilation.

Housing disrepair settlements for damp and mould typically range from around £1,000 to £15,000 depending on severity, length of exposure, damage to belongings and any health impact, with serious cases reaching more. An independent HHSRS-compliant survey documenting the cause and severity is the strongest supporting evidence.

No. Reporting damp or mould is a protected action. Retaliatory eviction protections and the direction of the Renters' Rights Bill mean a landlord cannot lawfully evict a tenant simply for raising a legitimate disrepair complaint. Always report issues in writing so there is a clear record.

Under Awaab's Law, in force for social housing in England from October 2025: investigate within 14 days, begin emergency repairs within 7 days where there is an immediate risk to health, and begin non-emergency repairs within 28 days of the investigation. Our reports are written to satisfy the evidence standard the Housing Ombudsman expects.

Yes. We carry out HHSRS-compliant damp and mould surveys across portfolios for housing associations and local authorities throughout Lincolnshire, with consistent reporting and bulk pricing. Get in touch with your stock numbers and locations for a quote.

Social Housing Reading